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enquiry@moreliving.com.au

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Our Approach

Our experience in retirement living and aged care industries allows us to cut through the noise to get to the heart of the things that matter. Using creativity, strategy and technology, we’re able to amplify your brand while establishing deeper, more personal connections between you and your target audience. The foundation of our business is built on boosting your success.

Assessment

What drives your customers decisions? What triggers their interests? What satisfies their needs? Everything we do is driven by extensive research – drilling down into the answers that really matter. Our data-driven methods dig deep – and these powerful insights translate into meaningful connections with your audience.

Using a mixture of qualitative and quantitative research methodologies, we assess the entire scope of each project for feasibility, possibility and opportunity against current market trends. From site reviews to guidance on product development, we’ll help steer your brand towards strong returns.

Here’s how we go above and beyond to get the best possible results from your project launch:

 

Transparency

We take a transparent approach to every process, providing clear, actionable insights into everything from scripting to field interaction and market reporting.

Messaging

An enticing message is key to setting your brand apart. We’ll help you crystallise your offering into a compelling message that strengthens your brand.

Execution

When it comes to implementing sales and marketing programs, you can be sure of flawless execution that focuses on driving higher revenue and engagement.

Expertise

Our extensive knowledge of retirement living and aged care solutions means you benefit from in-depth industry understanding that delivers better results.

Ideation & Creation

 

For years, our proven, data-focused methods have delivered countless winning project strategies for retirement and aged care developments.

Using extensive industry knowledge, we transform our assessment of your project and the associated customer and research insights into a unique sales proposition for your site. This sets the tone for the development, operations and marketing platforms requiring attention.

Activation

 

When bringing our strategies to life, expect a seamless marketing, sales and operations process that focuses on driving higher revenue and engagement. The most important aspect? Customer experience.

 

Research into the role of customer engagement in the aged care sector found that 82% of people would turn away from a business because of a bad experience. On the other hand, a positive experience would not only entice 85% of people – they would be willing to pay up to 25% more for excellent customer service[1]. Customer satisfaction is key to driving your desired outcomes – and is at the heart of everything we do.

Our approach starts with assessment in the planning stages of development, re-development or operational planning. Next comes a tailored marketing and sales program to achieve business targets and expand product, service and operational opportunities for the future.

As changing consumer expectations continue to challenge senior living operators in Australia, rethinking and refining the customer experience is imperative. From sales to sustained occupancy, our understanding of the industry allows us to assess, adapt and evolve for the changing needs of your customers, amplifying your business and your bottom line.

 

[1] See page 4      https://assets.kpmg/content/dam/kpmg/au/pdf/2017/customer-experience-aged-care.pdf